Shipping & Returns Policy
last updated: 5th of December
1. Buyers are entitled to a return when damage or loss have not occured only 14 days after receiving their order.
2. If an item is lost in transit, I will replace it for free if the item's value is under 5 CHF and the buyer will have to pay for postage fees regardless of current promotions surrounding shipping.
3. If an item is lost in transit and its value exceeds 5 CHF, the buyer is eligible for a full refund.
4. If a discount is no longer available due to time elapsed after items are lost or damaged, the buyer is only eligible to the discount if said discount expired within two weeks of placing the order.
5. A case will be opened and closed with postal services on my part in an attempt to recover the item before refunds are issued.
6. If an item is recovered after a postal dispute and arrives at its initially intended destination, no refund will be issued.
7. I do not accept returns on items cheaper than 5 CHF. Return postage for items valued above 5 CHF will be paid by myself if the reason for the return is due to a mistake on my part or due to poor quality of my products when used as intended (damage not resulted by the shipping process). The buyer is responsible for return shipping in other cases (items exceeds 5 CHF and damage is resulted from unintended use).
8. For wholesale and bulk orders, I demand a 50/50 payment plan. Half of the quoted price must be paid upfront when the discussion is done and before production/shipping. The second half must be made within 1 month of the items being delivered.
9. Bulk and wholesale orders take a long discussion period between both parties and I will not accept cancellations after I begin manufacturing products.
10. Buyers are fully responsible for any taxes including customs taxes and tariffs. I am not responsible for any delays in customs and vow to declare all items with honesty.
11. Delivery time frames are as stated depending on item type and order size. Please note that events such as strikes, holidays, natural disasters or human conflict may impact said delivery timeframes and I am not responsible for such delays. I take around three days to process orders of already made items. Note that holidays and Sundays may impact this processing time as I depend on my local national post office for delivery of items.(List a table of delivery timeframes and depending on items).
12. I am open to any inquiries, concerns, questions or requests for special accommodations. Message me through my socials, Etsy or send me an email at anjaxenon4business@gmail.com.
13. I am accepting of all cultural backgrounds, members of the LGBTQIA+ community, therians and otherkin, furries, those with mental illnesses & disorders, the disabled and those from kink based subcultures. I understand that not all live in a safe environment and vow to make packaging discreet on the outside no matter the occasion when an item or buyer is a part of a discriminated against minority for their sex, gender identity, sexuality, ethnicity, nationality, religion, health conditions, disabilities, occupation or hobbies.
Extra accommodations may be done should it be within reasonable financial and practical bounds when requested by the buyer.